Capital Market Communication Center

Contacting the Capital Market Communication Center Experts

When callers are connected to the relevant expert, their inquiries are addressed directly. If necessary, they may also be guided to the knowledge base and pre-defined responses for further clarification.

For issues requiring follow-up, callers receive a tracking code that allows them to access responses automatically through the Capital Market Customer Service Portal by entering the code online.

If the support queue is lengthy, callers can record their requests in the system at any time, after which the Shareholder Communication System will automatically contact them later for follow-up.

Interactive Voice Response (IVR) System

This system is built upon a dynamic knowledge base developed from frequently asked questions received by the Capital Market Communication Center and is continuously updated.

Users can access various sections of this system via telephone menus, where responses are played automatically in audio format. Callers may also replay the responses as often as needed.

Market Information Updates

Through the IVR system, investors and market enthusiasts can receive real-time audio updates on:

• The latest prices, trading values, and volumes for each listed symbol;
• The latest market index figures;
• Top-performing symbols; and
• The net asset value (NAV) per unit of investment funds.

All data are provided automatically and systematically via the system’s voice interface.

Feedback and Suggestions

To collect feedback from capital market participants, the Communication Center allows all callers to record their comments and suggestions, which are then forwarded to the relevant organizations and departments for review.
For complaints, callers receive detailed guidance on how to register their cases in the Securities and Exchange Organization (SEO) Complaints Portal.

Customer Orientation

Since the most valuable asset of any organization is customer trust and satisfaction, callers can participate in a post-interaction survey after receiving responses—either from experts or through the IVR system—before ending the call.
For inquiries requiring future follow-up, the Capital Market Communication Center provides a tracking code and ensures systematic notification of responses.

Speed and Diversity of Response

The Communication Center utilizes state-of-the-art technologies to enhance efficiency and response time, thereby reducing waiting queues and ensuring the systematic and automated delivery of information.

Key technological features include:

• Call recording;
• A comprehensive audio knowledge base;
• Issuance of tracking codes;
• Automated voice responses linked to tracking codes.

Main Inquiry Topics

1. Listed Symbols

Information regarding suspensions and resumptions of trading symbols, reasons for halts, and reopening conditions is provided based on the latest announcements on CODAL and the TSETMC website.

If a symbol’s status remains unclear, the case is referred to the relevant authority, and a response is provided after official clarification.

2. Contact Information

The Communication Center provides the names, addresses, and contact details of listed companies, brokerage firms, accredited auditors, investment funds, and other regulated financial institutions.

This information is also accessible systematically through the IVR system.

3. Participation in the Stock Market

Success in the capital market requires knowledge and experience in collecting and analyzing both financial and non-financial data related to company performance and profitability, understanding market trends and pricing factors, maintaining continuous market presence, and making timely investment decisions.
Through its updated knowledge base and IVR system, the Communication Center provides comprehensive guidance on how to invest, trade securities, and build investment portfolios.

4. Capital Market Professional Certificates

Callers can obtain information about capital market examinations (both paper-based and electronic), including eligibility criteria, registration procedures, exam schedules, fee payment, result tracking, certification process, and related educational programs.

5. Housing Bonds

The Communication Center provides assistance to individuals unfamiliar with capital market operations but interested in obtaining housing facilities through Housing Preemptive Right Bonds.

Callers receive guidance on nearest brokerage firms, bond prices, expiration dates, and procedures for obtaining housing bonds.

6. Feedback and Complaints

In line with its commitment to continuous improvement, the Communication Center allows callers to record and submit their feedback and complaints.
For formal complaints, callers are guided through the process of submitting their cases to the SEO Complaints Portal for proper review and resolution.